Support

Contact us

Email kowais915@gmail.com for anything: help, feedback, privacy questions or safety concerns. Put “Safety” in the subject for safety reports and we’ll look at those first. We usually reply within two working days.

Common answers

Do I need an account? Not to look around. You only need one to ask for something, post an item, save a search or send a message. Sign in with your email address and the one-time code we send you.

I can’t find anything near me. Try widening the distance in Filters, or check the place shown at the top of the feed. If it’s quiet nearby, save a search and we’ll tell you when something is posted.

How do I change my location? Tap the place at the top of the feed and choose a city, ZIP or postcode, or use your phone’s location. Other people never see where you are.

I asked for something. What happens now? The giver picks someone. You’ll get a notification either way. If it’s reserved for you, the pickup details appear in the request.

Someone hasn’t turned up. Givers can tap They didn’t show in the request and reserve for the next person in the queue. If a pickup time passes with no word, both of you get a reminder, and after 48 hours the reservation is released.

How do I stop a listing getting more requests? Open it from You → My listings and tap Pause, or Mark as gone once it’s picked up.

My listing expired. Listings close after 14 days. Open it from You → My listings and tap Renew.

I’m not getting alerts. Check notifications are allowed for Porchly in your phone’s settings. Matches also appear in the Alerts tab, even with notifications off.

Report a problem

Tap Report on any listing, user profile or message. That sends us the context we need, and the other person isn’t told who reported them. To stop someone contacting you or asking for your items, tap Block. Read our safety tips for pickups and meet-ups.

If you’re in danger, contact your local emergency services first.

Porchly Plus

Porchly Plus is billed by Google Play. To cancel, change or check your subscription, go to Google Play subscriptions. Plus stays active until the end of the period you’ve paid for. On a new phone, open Plus in the app and tap Restore purchase.

Delete your account

In the app, go to You → Settings → Delete account. See Delete your account for what is deleted and how to do it without the app.

Legal

Read our privacy policy, terms of use and child safety standards.